FAQ

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    Here you can find the most popular Answers to your Questions.

    How does this FAQ page work?

    Click on any of the FAQ's below, and see the question and answer appear in these boxes.

    Who is Elusion for?

    Elusion E-Cigarettes are made for smokers aged over 18 years. They are designed for those who wish to find an alternative to traditional tobacco cigarettes.

    Can I use an Elusion E-Cigarette anywhere?

    An Elusion E-Cigarette does not burn tobacco so can subsequently be consumed in areas where smoking is banned. An Elusion E-Cigarette produces an odourless, colourless vapour when inhaled. This vapour disappears within a matter of seconds, however we suggest you verify with location personnel before using the product.

    What flavours are available?

    Elusion Starter Kits are available in Standard Flavour. Refill cartridges are available in three flavors, Menthol Standard or Coffee.

    Does the Elusion Cartridge taste like a traditional cigarette?

    The taste of the Standard Elusion cartridge is similar to that of traditional cigarettes branded as LIGHT.

    Can the Elusion E-Cigarette be used to quit smoking?

    Elusion should not be treated as a quit smoking device. The team at Elusion believe the habit of consuming a cigarette is stronger than the nicotine addiction. An Elusion E-Cigarette can provide long-term smokers with a convenient alternative to traditional tobacco cigarettes, and help them control their usual smoking habit.

    What is an Elusion E-Cigarette Cartridge?

    An Elusion Cartridge is one of the two main components of the electronic device. A cartridge is made up of an atomizer, an inhaler and a liquid container. Cartridges are disposable and will need to be replaced after between 220 puffs.

    What is in the Liquid Cartridge?

    An Elusion E-Cigarette Cartridge contains Propylene Glycol, Flavoring and Water. When the cartridge is inhaled upon this liquid is atomized and emitted as harmless vapour. Note: If irritation occurs you should discontinue use immediately.

    Can I use Elusion Electronic Cigarettes when pregnant or breastfeeding?

    We do not advise using Elusion products during pregnancy or while breast feeding. This warning originated from e-cigarettes containing nicotine and has remained attached to the nicotine free products. As testing has not yet been conducted into this area we do not recommend consumption during this period. For further information contact a health care professional.

    How does an Elusion E-Cigarette work?

    An Elusion E-Cigarette comprises of a rechargeable battery and a replaceable cartridge. When the cartridge is inhaled upon, the atomizer within the cartridge activates, and a small amount of liquid steam is released. This vapour disappears within several seconds. Please refer to the page entitled “how it works” for a more detailed explanation.

    Is an Elusion E-Cigarette better for me than a conventional cigarette?

    Elusion E-Cigarettes do not contain tar, carbon monoxide, or cancer causing chemicals found in traditional cigarettes. Nor do they produce unsightly ash, or a lingering odour caused by traditional tobacco cigarettes.

    Are my Elusion Products under warranty?

    Yes, all Elusion merchandise comes with a three month warranty. Please keep your order number or receipt in a safe place, as you will need to provide Elusion with proof of purchase to claim a replacement product. Please refer to our Terms Of Trade for more information regarding our refund policies.

    What countries do you ship to and how much will it cost?

    Courier charge throughout New Zealand is a flat rate of $6.50.

    How long will my order take to arrive?

    Once shipped, orders around New Zealand typically take 1-3 working days.

    How do I track my purchase?

    You can track your purchase online using the consignment number sent to your email address. If you selected a non-tracked shipment option you cannot track your parcel.

    What does the Elusion Electronic Cigarette look like?

    The Elusion E-Cigarette has a similar look and feel to that of a traditional cigarette, however on inhalation the indicator light at the front of the battery flashs blue.

    How long does the battery life last?

    The charge of the Elusion battery should last for around the life of one cartridge before requiring recharging. You should receive around 150-300 puffs from a fully charged battery.

    How long does a cartridge last?

    One cartridge should last between 220 puffs, depending on individual usage.

    Where can I order Elusion merchandise?

    All Elusion merchandise can be purchased online. Online purchase is quick and easy and gives you the satisfaction of having your Elusion products delivered straight to your home or office.

    Alternatively visit our 'stockists' page to locate your nearest Elusion retailer.

    Who can purchase Elusion merchandise?

    You must be over the age of 18 years to purchase Elusion products.

    How do I know when my order has been processed?

    Once your order has been processed you will receive a confirmation email immediately. If you have any queries while ordering please contact our help line on New Zealand +64 (0)800 10 10 44.

    How do I pay for my order online?

    You can pay via PayPal, credit card or within New Zealand into our BNZ account.

    How do I contact Elusion?

    You can contact us through the contact page via email or phone – all enquiries will typically be answered within 48 hours.

    What is the difference between the Orange and Blue Starter Kit?

    The Orange Starter Kit contains an orange operating mode indicator light, and the Blue Starter kit contains a Blue operating mode indicator light.

    Where can I find more detailed information on electronic cigarettes?

    Two fantastic resources that go into detail on electronic cigarettes are:

    www.smokescreen.info
    www.healthnz.co.nz

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