Here you can find the most popular Answers to your Questions.

    What is an Elusion E-Cigarette Cartridge?

    An Elusion Cartridge is one of the two main components of the electronic device. A cartridge is made up of an atomizer, an inhaler and a liquid container. Cartridges are disposable and will need to be replaced after when the cartridge stops producing vapour.

    What is in the Liquid Cartridge?

    An Elusion E-Cigarette Cartridge contains Propylene Glycol, Flavoring and Water. When the cartridge is inhaled upon this liquid is atomized and emitted as vapour. Note: If irritation occurs you should discontinue use immediately.

    Can I use Elusion Electronic Cigarettes when pregnant or breastfeeding?

    We do not advise using Elusion products during pregnancy or while breast feeding.

    How does an Elusion E-Cigarette work?

    An Elusion E-Cigarette comprises of a rechargeable battery and a replaceable cartridge. When the cartridge is inhaled upon, the atomizer within the cartridge activates, and a small amount of liquid steam is released. This vapour disappears within several seconds. Please refer to the page entitled “how it works” for a more detailed explanation.

    Are my Elusion Products under warranty?

    Yes, all Elusion merchandise comes with a three month warranty. Please keep your order number or receipt in a safe place, as you will need to provide Elusion with proof of purchase to claim a replacement product. Please refer to our Terms and Conditions for more information regarding our refund policies.

    How much will shipping cost?

    Courier charge throughout New Zealand is a flat rate of $6.50.

    How long will my order take to arrive?

    Once shipped, orders around New Zealand typically take 1-3 working days.

    How do I track my purchase?

    You can track your purchase online using the consignment number sent to your email address. If you selected a non-tracked shipment option you cannot track your parcel.

    How long does the battery life last?

    The charge of the Elusion battery should last for around the life of one cartridge before requiring recharging. You should receive around 150-300 puffs from a fully charged battery.

    How long does a cartridge last?

    One cartridge can last up to 220 puffs, depending on individual usage.

    Where can I order Elusion merchandise?

    All Elusion merchandise can be purchased online. Online purchase is quick and easy and gives you the satisfaction of having your Elusion products delivered straight to your home or office.

    Who can purchase Elusion merchandise?

    You must be over the age of 18 years to purchase Elusion products.

    How do I know when my order has been processed?

    Once your order has been processed you will receive a confirmation email immediately. If you have any queries while ordering please contact our help line on New Zealand +64 (0)800 10 10 44.

    How do I pay for my order online?

    You can pay via PayPal, credit card or within New Zealand into our BNZ account.

    How do I contact Elusion?

    You can contact us through the contact page via email or phone – all enquiries will typically be answered within 48 hours.

    What is the difference between the Orange and Blue Starter Kit?

    The Orange Starter Kit contains an orange operating mode indicator light, and the Blue Starter kit contains a Blue operating mode indicator light.

    What should I do if I don't receive an email confirming my purchase?

    Technical glitches and/or system software errors integrating data may occasionally lose track of an order. Although this is rare occurrence it may cause delays, if you Do Not receive an automated email confirming receipt of your order, please contact us on 0800 10 10 44 to rectify this.

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